Support & FAQ
We are happy to help! Send us a message with any questions you might have.
Email: hello@kawaiibox.com
WhatsApp: +15673646678
Facebook Messenger: Click here
We answer all messages within 1 business day. Unfortunately, due to a high amount of requests we receive daily, we are not able to receive calls.
Frequently Asked Questions
How much is shipping?
The shipping is $10 worldwide and includes a tracking code for your box.
- If you live in the EU a value-added tax (VAT) will be added to your order.
- If you live in the US tariffs will be added to your order.
You will not have to pay the extra when the order arrives in your home country.
Does the shipping cost cover customs and taxes?
For our EU customers the value-added tax (VAT) is included in the shipping cost. You will not have to pay the tax when the order arrives in your home country.
For our US customers the tariffs are included in the shipping cost. You will not have to pay extra when the order arrives in your home country.
What countries do you ship to?
We ship to virtually every country in the world.
I need to change my shipping address.
Please contact us to change your shipping address to make sure all unshipped boxes will arrive to your new address.
I just subscribed, which Kawaii Box will I receive?
If you subscribe in February the first box you will receive will be the March Kawaii Box, and if you subscribe in March you will receive the April Kawaii Box and so on.
How can I track my Kawaii Box?
The boxes usually arrive within 1-2 weeks after shipping depending on your location.
After your box has been shipped, you will receive an email that includes a tracking code. Please see this page for more information about tracking your box and delivery times.
When will I get charged for the next box?
Your account is charged each month the same day that you first subscribed.
How can I get only 1 box?
At this time we are only offering recurring subscriptions. However, you can easily purchase just one box by subscribing and then cancelling your subscription right away. That way you will only be billed for the one month’s box.
Which currency am I charged in?
The prices on our website are in US Dollars. If you are not in the U.S. the order amount will be converted to your credit card's local currency by PayPal or by your credit card provider.
How do I cancel my subscription?
You can cancel your subscription easily anytime by logging into your account. Please note that if you have already paid for the next box and it has been assigned a tracking code, we cannot provide a refund. Also, the 3-month, 6-month and 12-month plans cannot be canceled or refunded after the first box has been shipped.
Are the snacks gluten-free or suitable for vegans?
Unfortunately, the Japanese manufacturers do not usually specify if the snacks are gluten-free or suitable for vegans. We also cannot guarantee that they do not include any animal-based products.
